Under federal law, we are required to protect Customer Proprietary Network Information (CPNI). In order to do this we must first authenticate each customer to determine that they are who they say they are before disclosing CPNI to them. This ensures that the sensitive, private information is given only to the true customers. They type of authentication required varies based on the customer's method of communicating with us: by telephone, in person, by mail, or on line.
Password: Each customer will be asked to provide a password of their choosing. This password MUST be provided by the customer in order to obtain detail information over the telephone. If the password cannot be provided, the customer must obtain the call detail information through another method, such as by coming to our office or requesting the information by mail. These passwords are not to be based on readily available biographical or account information, such as mother's maiden name, any part of their social security numbers, or the last four digits of their telephone numbers. (see form below)
Security Questions: If a customer has lost or forgotten his/her password, the customer may answer two security questions (see form below) in order to retrieve his/her password.
Call Back: A Customer Service Representative may call the customer back at the telephone number of record to ensure that the customer is who s/he says s/he is.
Photo Identification: The customer must present valid government-issued photo identification (e.g., a current driver's license, passport, or comparable ID). The name on the photo ID must match the name on the account.
If a customer requests CPNI through mail, or if the customer cannot comply with one of the authentication methods above, we will send the requested information to the customer's address of record only. This may be the billing address or the service address.
Password: Each customer will be asked to provide us with a password of their choosing. This password MUST be provided by the customer in order to obtain any bill information on line.
The form below is for customizing your security information.
As stated above, the customer whose name is on the telephone account may create the password. Again, this password must be provided by the customer in order to obtain call detail information over the telephone, or the customer must request the information in person or by mail. DO NOT base this password on readily available biographical or account information, such as mother's maiden name, any part of your social security number, or the last four digits of you telephone number.
The four questions below should all be answered. Each answer must be limited to 25 characters and spaces. Our Customer Service Representative may ask any two of these questions if you have lost or forgotten your password. Once you have answered the two questions correctly, your password will be provided to you and you may obtain the call detail information you sought. If you cannot answer the questions correctly, you will need to contact our office in person or by mail in order to have your password reset. You will not be able to obtain your call detail information by telephone until you password is reset.
Sherwood Mutual Telephone Association [SMTA]
An Equal Opportunity Employer and Service Provider